Customer Success Story: Herman Miller Page 3 Results With Z-Axis in use for over 10 years and still enjoying popularity, Herman Miller is preparing to deploy the 36th release of the software. Evidence that the technology continues to enhance customer service and improve sales can be found throughout the organization. Herman Miller account executive Dan DeLeon explained how Z-Axis affects his ability to compete head-to-head with other office furniture salespeople. During one customer visit, he asked the customer to give him an hour to develop a proposal for a new space. DeLeon interviewed the employees who would work in the space, measured the floor, and picked the colors. Within an hour, he returned to the customer with a floor plan and showed the proposed furniture to the customer in 3D. The customer approved it on the spot. As DeLeon recalled, “By the time the competition presented a floor plan, the customer responded, ‘The furniture is already installed!’ Z-Axis sets you apart from the competition -- it makes you different. Nobody else in the industry can respond so quickly.” When commenting on recent research into the effectiveness of Z-Axis as a sales tool, Kris Manos, Executive VP of Sales and Marketing at Herman Miller adds, “When you review the research, it becomes clear that Z-Axis differentiates us from competitors and contributes significantly to sales... We will continue to invest in Z-Axis and we see that investment continuing to pay us dividends for years to come.. We're convinced we have only begun to leverage its capabilities and realize its full potential.” Herman Miller’s initiatives in partnership with CHI-LLC’s customer focused technologies have produced extraordinary results. Most importantly though, Herman Miller enjoys improved sales through technologically enhanced customer service. Their forward-thinking reputation has been recognized worldwide as they were ranked in the top 50 “most innovative corporate users of information technology” by Information Week magazine and are consistently revered by Fortune magazine as the “Most Admired” furniture company. Back to Page 1 | 
